Shipping Policy

Last updated: 24 August 2026

Order fulfilment

Forever 19 products are made to order through our fulfilment partner, Printful. We aim to fulfil UK orders within the UK wherever the selected product and variant are available. Occasionally, stock, production capacity or the required printing method may mean that an order is fulfilled outside the UK. Orders containing different products may also arrive in separate parcels if they are fulfilled at different locations.

Processing and delivery

Printful currently estimates that production normally takes 2–5 business days. Shipping time begins after production and depends on product availability, the fulfilment location, destination and delivery service.

• UK delivery for products fulfilled locally: typically 2 business days after fulfilment.
• US and Canada domestic standard shipping: typically 3–4 business days after fulfilment.
• International standard shipping: typically 5–20 business days after fulfilment.
• Standard DDP shipping to the UK from a European facility: typically 3–7 business days after fulfilment.
• Express shipping, where available: typically 1–3 business days after fulfilment.

These timings are estimates rather than guarantees. Tracking details and the latest estimated delivery date will be sent when the order ships. Delivery can take longer because of stock availability, production issues, failed delivery attempts, customs processing or carrier disruption.

UK import charges on higher-value orders

If a UK order is fulfilled outside the UK and the total selling value of the goods in the consignment is more than £135, the parcel may be subject to import VAT, Customs Duty and a courier handling or disbursement fee. These charges are not automatic for every order over £135; they depend on where the order is fulfilled and the applicable customs treatment.

The £135 threshold relates to the selling value of the imported goods in the consignment, rather than the amount Forever 19 pays its fulfilment provider.

If you receive an unexpected request for customs or import payment, please contact us at info@forever19.co.uk before paying it. Include your order number and a copy of the carrier’s notice. We will review the charge and confirm how it should be handled.

International orders

Orders delivered outside the UK may also be subject to local import taxes, customs duties or carrier fees. The applicable rules vary by destination. Where a charge may apply and cannot be calculated by us in advance, customers should check their local customs guidance before ordering or contact us for assistance.

Delayed or missing orders

If your estimated delivery date has passed, please allow another one or two business days because carrier delays can occur. Check the tracking information and confirm that the delivery address is correct. You may also wish to check with neighbours and the local delivery office. If the parcel is still missing, contact info@forever19.co.uk with your order number.

Address errors

Please contact us as soon as possible if an address is incorrect. Once fulfilment or shipping has started, changes may not be possible and additional delivery costs may apply.